Privacy Policy

Who we are

Suggested text: Our website address is: https://medhophealthsolutions.com.

Comments

Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

This privacy policy (“Privacy Policy”) explains how we collect, use, share, disclose and protect Personal information about the Users of the Services, including the Practitioners (as defined in the Terms of Use, which may be accessed via the following web link (Provide the link for Privacy) (the “Terms of Use”)), the End-Users (as defined in the Terms of Use), and the visitors of Website (jointly and severally referred to as “you” or “Users” in this Privacy Policy). We created this Privacy Policy to demonstrate our commitment to the protection of your privacy and your personal information. Your use of and access to the Services is subject to this Privacy Policy and our Terms of Use. Any capitalized term used but not defined in this Privacy Policy shall have the meaning attributed to it in our Terms of Use.

By giving us your information or by using our services, we understand you have read and understood and agreed to our policies and are bound by our privacy policy. We also understand, you give your consent to our collection, to use and to share and to disclose your information as described in this privacy policy. We reserve the right to add, modify, edit and or delete any portion of the terms of this policy at any time, ‘ConnectDoctor’ has the sole discretion to make the changes and does not have to inform anyone. If you do not agree to any of this at anytime, we request you not to use any of our services and not give any of your information. If you are using the services on behalf of anyone else (your family, friend or employer, etc.,), if you represent that you are authorised by such of them then, we request you to accept our policy on behalf of them to use the facility or Services and the consent to our collection, to use and to share and to disclose your information as described in this privacy policy.

1. Privacy Policy

This Policy is published in compliance with, inter alia:

  • Section 43A of the Information Technology Act, 2000;
  • Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”);

This Privacy Policy states the following:

  • The type of information collected from the Users, including Personal Information (as defined in paragraph 2 below) and Sensitive Personal Data or Information (as defined in paragraph 2 below) relating to an individual;
  • The purpose, means and modes of collection, usage, processing, retention and destruction of such information; and
  • How and to whom ConnectDoctor.in will disclose such information.

2. COLLECTION OF PERSONAL INFORMATION

Generally, some of the Services require us to know who you are so that we can best meet your needs. When you access the Services, or through any interaction with us via Video calls, telephone calls or other correspondence, we may ask you to voluntarily provide us with certain information that personally identifies you or could be used to personally identify you. You hereby consent to the collection of such information by ConnectDoctor.in. Without prejudice to the generality of the above, information collected by us from you may include (but is not limited to) the following:

  • Contact data (email address and phone number);
  • Demographic data (gender, date of birth and your pin code);
  • Data regarding your usage of the services and history of the appointments made;
  • Other information that you voluntarily choose to provide to us (such as information shared by you with us through emails or letters.

The information collected from you by ConnectDoctor may constitute ‘personal information’ or ‘sensitive personal data or information’.

“Personal Information” it is any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available to a body corporate, is capable of identifying such person.

The SPI Rules further define “Sensitive Personal Data or Information” of a person to mean personal information about that person relating to:

  • passwords;
  • financial information such as bank accounts, credit and debit card details or other payment instrument details;
  • physical, physiological and mental health condition;
  • sexual orientation;
  • medical records and history;
  • biometric information;
  • information received by body corporate under lawful contract or otherwise;
  • visitor details as provided at the time of registration or thereafter; and
  • Call data records.

ConnectDoctor.in will be free to use, collect and disclose information that is freely available in the public domain without your consent.

3.PRIVACY STATEMENTS

3.1 ALL USERS NOTE:

This section applies to all users.

3.1.1 Accordingly, a condition of each User’s use of and access to the Services is their acceptance of the Terms of Use, which also involves acceptance of the terms of this Privacy Policy. Any User that does not agree with any provisions of the same has the option to discontinue the Services provided by ConnectDoctor.in immediately.

3.1.2 An indicative list of information that ConnectDoctor.in may require you to provide to enable your use of the Services is provided in the Schedule annexed to this Privacy Policy.

3.1.3 All the information provided to ConnectDoctor.in by a User, including Personal Information or any Sensitive Personal Data or Information, is voluntary. You understand that ConnectDoctor.in may use certain information of yours, which has been designated as Personal Information or ‘Sensitive Personal Data or Information’ under the SPI Rules for various reasons

  1. for the purpose of providing you the Services
  2. for commercial purposes and in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes,
  3. for sale or transfer of such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates
  4. for communication purpose so as to provide You a better way of booking appointments and for obtaining feedback in relation to the Practitioners and their practice,
  5. debugging customer support related issues.
  6. For the purpose of contacting you to complete any transaction if you do not complete a transaction after having provided us with your contact information in the course of completing such steps that are designed for completion of the transaction. ConnectDoctor.in also reserves the right to use information provided by or about the End-User for the following purposes:
    • Publishing such information on the Website.
    • Contacting End-Users for offering new products or services.
    • Contacting End-Users for taking product and Service feedback.
    • Analyzing software usage patterns for improving product design and utility.
    • Analyzing anonymized practice information for commercial use.

If you have voluntarily provided your Personal Information to ConnectDoctor.in for any of the purposes stated above, you hereby consent to such collection and use of such information by ConnectDoctor.in. However, ConnectDoctor.in shall not contact you on your telephone number(s) for any purpose including those mentioned in this sub-section 4.1(iii), if such telephone number is registered with the Do Not Call registry (“DNC Registry”) under the PDPA without your express, clear and un-ambiguous written consent.

3.1.4 Collection, use and disclosure of information which has been designated as Personal Information or Sensitive Personal Data or Information’ under the SPI Rules requires your express consent. By affirming your assent to this Privacy Policy, you provide your consent to such use, collection and disclosure as required under applicable law.

3.1.5 ConnectDoctor.in does not control or endorse the content, messages or information found in any Services and, therefore, ConnectDoctor.in specifically disclaims any liability with regard to the Services and any actions resulting from your participation in any Services, and you agree that you waive any claims against ConnectDoctor.in relating to same, and to the extent such waiver may be ineffective, you agree to release any claims against ConnectDoctor.in relating to the same.

3.1.6 You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of account registration. If you’re personal information changes, you may correct, delete inaccuracies, or amend information by making the change on our member information page or by contacting us through privacy@ConnectDoctor.in. We will make good faith efforts to make requested changes in our then active databases as soon as reasonably practicable. If you provide any information that is untrue, inaccurate, out of date or incomplete (or becomes untrue, inaccurate, out of date or incomplete), or ConnectDoctor.in has reasonable grounds to suspect that the information provided by you is untrue, inaccurate, out of date or incomplete, ConnectDoctor.in may, at its sole discretion, discontinue the provision of the Services to you. There may be circumstances where ConnectDoctor.in will not correct, delete or update your Personal Data, including (a) where the Personal Data is opinion data that is kept solely for evaluative purpose; and (b) the Personal Data is in documents related to a prosecution if all proceedings relating to the prosecution have not been completed.

3.1.7 If you wish to cancel your account or request that we no longer use your information to provide you Services, contact us through info@medhophealthsolutions.com. We will retain your information for as long as your account with the Services is active and as needed to provide you the Services. We shall not retain such information for longer than is required for the purposes for which the information may lawfully be used or is otherwise required under any other law for the time being in force. After a period of time, your data may be anonymized and aggregated, and then may be held by us as long as necessary for us to provide our Services effectively, but our use of the anonymized data will be solely for analytic purposes. Please note that your withdrawal of consent or cancellation of account may result in Medhop Health Solutions being unable to provide you with its Services or to terminate any existing relationship ConnectDoctor.in may have with you.

3.1.8 If you wish to opt-out of receiving non-essential communications such as promotional and marketing-related information regarding the Services, please send us an email at We will retain your information for as long as your account with the Services is active and as needed to provide you the S .

3.1.9 ConnectDoctor.in may require the User to pay with a credit card, wire transfer, debit card or cheque for Services for which subscription amount(s) is/are payable. ConnectDoctor.in will collect such User’s credit card number and/or other financial institution information such as bank account numbers and will use that information for the billing and payment processes, including but not limited to the use and disclosure of such credit card number and information to third parties as necessary to complete such billing operation. Verification of credit information, however, is accomplished solely by the User through the authentication process. User’s credit-card/debit card details are transacted upon secure sites of approved payment gateways which are digitally under encryption, thereby providing the highest possible degree of care as per current technology. However, ConnectDoctor.in provides you an option not to save your payment details. User is advised, however, that internet technology is not full proof safe and User should exercise discretion on using the same.

3.1.10 Due to the communications standards on the Internet, when a User or the End-User or anyone who visits the Website, ConnectDoctor.in automatically receives the URL of the site from which anyone visits. ConnectDoctor.in also receives the Internet Protocol (IP) address of each User’s computer (or the proxy server a User used to access the World Wide Web), User’s computer operating system and type of web browser the User is using, email patterns, as well as the name of User’s ISP. This information is used to analyze overall trends to help ConnectDoctor.in improve its Service. The linkage between User’s IP address and User’s personally identifiable information is not shared with or disclosed to third parties. Notwithstanding the above, ConnectDoctor.in may share and/or disclose some of the aggregate findings (not the specific data) in anonymized form (i.e., non-personally identifiable) with advertisers, sponsors, investors, strategic partners, and others in order to help grow its business.

3.1.11 The Website uses temporary cookies to store certain (that is not sensitive personal data or information) that is used by ConnectDoctor.in and its service providers for the technical administration of the Website, research and development, and for User administration. In the course of serving advertisements or optimizing services to its Users, ConnectDoctor.in may allow authorized third parties to place or recognize a unique cookie on the User’s browser. The cookies however, do not store any Personal Information of the User. You may adjust your internet browser to disable cookies. If cookies are disabled you may still use the Website, but the Website may be limited in the use of some of the features.

3.1.12 A User may have limited access to the Website without creating an account on the Website. Unregistered Users can make appointments with the doctors by providing their name and phone number. In order to have access to all the features and benefits on our Website, a User must first create an account on our Website. To create an account, a User is required to provide the following information, which such User recognizes and expressly acknowledges is Personal Information allowing others, including ConnectDoctor.in, to identify the User: name, User ID, email address, country, ZIP/postal code, age, phone number, password chosen by the User and valid financial account information. Other information requested on the registration page, including the ability to receive promotional offers from ConnectDoctor.in, is optional. ConnectDoctor.in may, in future, include other optional requests for information from the User to help ConnectDoctor.in to customize the Website to deliver personalized information to the User.

3.1.13 This Privacy Policy applies to Services that are owned and operated by ConnectDoctor.in. ConnectDoctor.in does not exercise control over the sites displayed as search results or links from within its Services. These other sites may place their own cookies or other files on the Users’ computer, collect data or solicit personal information from the Users, for which ConnectDoctor.in is not responsible or liable. Accordingly, ConnectDoctor.in does not make any representations concerning the privacy practices or policies of such third parties or terms of use of such websites, nor does ConnectDoctor.in guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages or other materials available on such websites. The inclusion or exclusion does not imply any endorsement by ConnectDoctor.in of the website, the website’s provider, or the information on the website. If you decide to visit a third party website linked to the Website, you do this entirely at your own risk. ConnectDoctor.in encourages the User to read the privacy policies of that website.

3.1.14 The Website may enable User to communicate with other Users or to post information to be accessed by others, whereupon other Users may collect such data. Such Users, including any moderators or administrators, are not authorized ConnectDoctor.in representatives or agents, and their opinions or statements do not necessarily reflect those of ConnectDoctor.in, and they are not authorized to bind ConnectDoctor.in to any contract. ConnectDoctor.in hereby expressly disclaims any liability for any reliance or misuse of such information that is made available by Users or visitors in such a manner.

3.1.15 ConnectDoctor.in does not collect information about the visitors of the Website from other sources, such as public records or bodies, or private organisations, save and except for the purposes of registration of the Users (the collection, use, storage and disclosure of which each End User must agree to under the Terms of Use in order for ConnectDoctor.in to effectively render the Services).

3.1.16 ConnectDoctor.in maintains a strict “No-Spam” policy, which means that ConnectDoctor.in does not intend to sell, rent or otherwise give your e-mail address to a third party without your consent.

3.1.17 ConnectDoctor.in has implemented best international market practices and security policies, rules and technical measures to protect the personal data that it has under its control from unauthorised access, improper use or disclosure, unauthorised modification and unlawful destruction or accidental loss. However, for any data loss or theft due to unauthorized access to the User’s electronic devices through which the User avails the Services, ConnectDoctor.in shall not be held liable for any loss whatsoever incurred by the User.

3.1.18 ConnectDoctor.in implements reasonable security practices and procedures and has a comprehensive documented information security programme and information security policies that contain managerial, technical, operational and physical security control measures that are commensurate with respect to the information being collected and the nature of ConnectDoctor.in business.

3.1.19 ConnectDoctor.in takes your right to privacy very seriously and other than as specifically stated in this Privacy Policy, will only disclose your Personal Information in the event it is required to do so by law, rule, regulation, law enforcement agency, governmental official, legal authority or similar requirements or when ConnectDoctor.in in its sole discretion, deems it necessary in order to protect its rights or the rights of others, to prevent harm to persons or property, to fight fraud and credit risk, or to enforce or apply the Terms of Use.

3.2 REGISTERED MEDICAL PRACTITIONERS NOTE:

This section applies to all Practitioners.

3.2.1 As part of the registration as well as the application creation and submission process that is available to Practitioners on ConnectDoctor.in, certain information, including Personal Information or Sensitive Personal Data or Information is collected from the Practitioners.

3.2.2 All the statements in this Privacy Policy apply to all Practitioners, and all Practitioners are therefore required to read and understand the privacy statements set out herein prior to submitting any Personal Information or Sensitive Personal Data or Information to ConnectDoctor.in, failing which they are required to leave the Services, including the Website immediately.

3.2.3 Practitioners’ personally identifiable information, which they choose to provide to ConnectDoctor.in, is used to help the Practitioners describe and identify themselves. This information is exclusively owned by ConnectDoctor.in You will be the owner of your information and you consent to ConnectDoctor.in collecting, using, processing and/or disclosing this information for the purposes hereinafter stated. ConnectDoctor.in may use such information for commercial purposes and in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes, and may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates. ConnectDoctor.in also reserves the right to use information provided by or about the Practitioner for the following purposes:

  • Publishing such information on the Website.
  • Contacting Practitioners for offering new products or services subject to the telephone number registered with the DNC Registry.
  • Contacting Practitioners for taking product feedback.
  • Analyzing software usage patterns for improving product design and utility.
  • Analyzing anonymized practice information including financial, and inventory information for commercial use.

3.2.4 ConnectDoctor.in automatically enables the listing of Practitioners’ information on its Website for every ‘Doctor’ or ‘Clinic’ added to a Practice using its software. The Practitioner information listed on Website is displayed when End-Users search for doctors on Website, and the Practitioner information listed on Website is used by End-Users to request for doctor appointments. Any personally identifiable information of the Practitioners listed on the Website is not generated by ConnectDoctor.in and is provided to ConnectDoctor.in by Practitioners who wish to enlist themselves on the Website, or is collected by ConnectDoctor.in from the public domain. ConnectDoctor.in displays such information on its Website on an as-is basis making no representation or warranty on the accuracy or completeness of the information. As such, we strongly encourage Practitioners to check the accuracy and completeness of their information from time to time, and inform us immediately of any discrepancies, changes or updates to such information. ConnectDoctor.in will, however, take reasonable steps to ensure the accuracy and completeness of this information.

3.2.5 ConnectDoctor.in may also display information for Practitioners who have not signed up or registered for the Services, provided that the Practitioners have consented to ConnectDoctor.in collecting, processing and/or disclosing their information on the Website. Such Practitioners are verified by ConnectDoctor.in or its associates, and ConnectDoctor.in makes every effort to capture accurate information for such Practitioners. However, ConnectDoctor.in does not undertake any liability for any incorrect or incomplete information appearing on the Website for such Practitioners.

3.3 END-USERS NOTE:

This section applies to all End-Users.

3.3.1 As part of the registration/application creation and submission process that is available to End-Users on this Website, certain information, including Personal Information or Sensitive Personal Data or Information is collected from the End-Users.

3.3.2 All the statements in this Privacy Policy apply to all End-Users, and all End-Users are therefore required to read and understand the privacy statements set out herein prior to submitting any Personal Information or Sensitive Personal Data or Information to ConnectDoctor.in, failing which they are required to leave the ConnectDoctor.in immediately.

3.3.3 If you have inadvertently submitted any such information to ConnectDoctor.in prior to reading the privacy statements set out herein, and you do not agree with the manner in which such information is collected, processed, stored, used or disclosed, then you may access, modify and delete such information by using options provided on the Website. In addition, you can, by sending an email to privacy@ConnectDoctor.in.com, inquire whether ConnectDoctor.in is in possession of your personal data, and you may also require ConnectDoctor.in to delete and destroy all such information.

3.3.4 End-Users’ personally identifiable information, which they choose to provide on the Website, is used to help the End-Users describe/identify themselves. Other information that does not personally identify the End-Users as an individual, is collected by ConnectDoctor.in from End-Users (such as, patterns of utilization described above) and is exclusively owned by ConnectDoctor.in. ConnectDoctor.in may also use such information in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes, and may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates. In particular, ConnectDoctor.in reserves with it the right to use anonymized End-User demographics information and anonymized End-User health information for the following purposes:

  • Analyzing software usage patterns for improving product design and utility.
  • Analyzing such information for research and development of new technologies.
  • Using analysis of such information in other commercial product offerings of ConnectDoctor.in.
  • Sharing analysis of such information with third parties for commercial use.

3.3.5 All ConnectDoctor.in employees and data processors, who have access to, and are associated with the processing of sensitive personal data or information, are obliged to respect the confidentiality of every End-Users’ Personal Information or Sensitive Personal Data and Information. ConnectDoctor.in has put in place procedures and technologies as per industry practices and in accordance with the applicable laws, to maintain security of all personal data from the point of collection to the point of destruction.

3.4 CASUAL VISITORS NOTE:

3.4.1 No sensitive personal data or information is automatically collected by ConnectDoctor.in from any casual visitors of this website, who are merely perusing the Website.

3.4.2 Nevertheless, certain provisions of this Privacy Policy are applicable to even such casual visitors, and such casual visitors are also required to read and understand the privacy statements set out herein, failing which they are required to leave this Website immediately.

3.4.3 If you, as a casual visitor, have inadvertently browsed any other page of this Website prior to reading the privacy statements set out herein, and you do not agree with the manner in which such information is obtained, collected, processed, stored, used, disclosed or retained, merely quitting this browser application should ordinarily clear all temporary cookies installed by ConnectDoctor.in. All visitors, however, are encouraged to use the “clear cookies” functionality of their browsers to ensure such clearing / deletion, as ConnectDoctor.in cannot guarantee, predict or provide for the behaviour of the equipment of all the visitors of the Website.

3.4.4 You are not a casual visitor if you have willingly submitted any personal data or information to ConnectDoctor.in through any means, including email, post or through the registration process on the Website. All such visitors will be deemed to be, and will be treated as, Users for the purposes of this Privacy Policy, and in which case, all the statements in this Privacy Policy apply to such persons.

10. CONSENT TO THIS POLICY

You acknowledge that this Privacy Policy is a part of the Terms of Use of the Website and the other Services, and you unconditionally agree that becoming a User of the Website and its Services signifies your (i) assent to this Privacy Policy, and (ii) consent to ConnectDoctor.in using, collecting, processing and/or disclosing your Personal Information in the manner and for the purposes set out in this Privacy Policy. Your visit to the Website and use of the Services is subject to this Privacy Policy and the Terms of Use.

11. ADDRESS FOR PRIVACY QUESTIONS

Should you have questions about this Privacy Policy or ConnectDoctor.in information collection, use and disclosure practices, you may contact, the Data Protection Officer appointed by ConnectDoctor.in in accordance with the provisions of PDPA. We will use reasonable efforts to respond promptly to any requests, questions or concerns, which you may have regarding our use of your personal information. If you have any grievance with respect to our use of your information, you may communicate such grievance to the Data Protection Officer: